Returns and refunds

Every Signature Album is made to order for you, with your photographs and your names pressed into the cover. This page explains what happens if you change your mind or if something is not right. Your rights under the Australian Consumer Law always apply.

Before your album goes to print

You can cancel your order at any time before your album goes to print and we refund what you paid. If we have already designed your pages, the design fee of$75 is kept.

Once your album has gone to print

Because each album is made for you alone, an order cannot be cancelled or returned for a change of mind once it has gone to print. We tell you by email when it does.

Damaged or faulty albums

Please check your album when it arrives. If it is damaged in delivery or has a fault, tell us within 14 days of delivery atalbums@jaychubbywedding.com.au with your order reference and a few photographs of the problem. We reprint it at no cost to you or refund it in full, including delivery. If we need the album back, we arrange and pay for the return.

Linen and leather are natural materials and every screen shows colour a little differently. Small differences in shade or grain from what you saw on screen are not faults.

Albums given as gifts

The person who paid for a gift album can cancel it on the same terms, before the album goes to print, and the refund goes back to them. Gift cards and album wishing well balances are spent on Signature Albums and cannot be exchanged for cash. If a wishing well gift was made by mistake, write to us within 14 days and we refund it, as long as the couple has not yet spent it.

How refunds are paid

Refunds go back to the card or account you paid with, usually within 10 business days of our agreeing the refund.

Questions

Write to albums@jaychubbywedding.com.au and we will reply within two business days. The full album terms are at albums.jaychubbywedding.com.au/terms.

Last updated 27 October 2026.